Ukeru Systems Celebrates Perspectives in Recent Case Study
By Jason Carpenter | Nov 1, 2023
Embracing the Ukeru approach at Perspectives for a safer, more understanding environment
In the field of human services, transformative shifts in crisis management are rare, but at Perspectives Corporation in North Kingstown, an incredible transformation has taken place — a journey spotlighted in a recent case study by Ukeru Systems and highlighted in their October newsletter.
Introducing Ukeru Systems
Ukeru Systems offers a unique approach to crisis management, emphasizing understanding through actions rather than coercive techniques. Backed by research, Ukeru provides an alternative to traditional behavioral management. Its name, derived from the Japanese word meaning "to receive," encapsulates the program's philosophy: to understand and manage crises by receiving and interpreting the information communicated through someone's actions.
The Spotlight on Perspectives
In 2017, Perspectives, a leading human service agency in Rhode Island, embarked on a mission to instill a trauma-informed approach in their Adult Services Division. Five years after embracing Ukeru's systems, they've achieved a staggering 98% reduction in restraints, creating a trauma-sensitive environment for both clients and staff.
Why Ukeru and Why Perspectives?
Ukeru's unique, non-coercive approach to crisis management resonated with Perspectives. Eager to move away from traditional coercive methods, they were attracted to Ukeru’s focus on hands-off, trauma-informed strategies.
When Perspectives began their partnership with Ukeru, there was initial hesitation among the staff. Yet, by leveraging Ukeru's consultation services and emphasizing hands-on practice, they seamlessly integrated Ukeru's methodologies.
"With Ukeru's trauma-informed strategies, everyone is safer."
The shift was monumental. Aggressive incidents became rare occurrences, the work environment significantly safer, and the overall quality of life within the organization saw marked improvement. Christine Hathaway, Senior Director of Behavioral Health at Perspectives, offers a candid insight: "Restraints are traumatic. With Ukeru's trauma-informed strategies, everyone is safer."
As organizations nationwide grapple with challenges in crisis management, the experience at Perspectives serves as a compelling, real-world example that positive change is both possible and achievable.
Ukeru Systems' October newsletter spotlight on Perspectives is more than just a case study – it's a testament to the potential of embracing compassionate and effective crisis management methods. Perspectives stands as a shining example of what organizations can achieve when commitment meets the right approach.