OVERVIEW

The IT Technical Support Specialist provides technical support within a HIPAA-regulated environment to the Information Technology Department, assisting users and maintaining technology equipment across agency locations from North Smithfield to Westerly, Rhode Island.

This position delivers comprehensive and reliable support to computer and network users under direct supervision. Will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. Documents, maintains, upgrades, and replaces hardware and software as needed. Supports and manages user account information, including access rights, security, and system group memberships. Assists with the implementation and deployment of new systems, software, and hardware.

Includes providing limited weekend coverage for critical system failures and emergencies.

REQUIRED QUALIFICATIONS

• Degree in Computer Science or Information Technology
• 2 Years of experience in providing computer support
• Strong computer skills including installation, configuration and troubleshooting experience.
• Help desk experience providing users with telephone, remote and on-site technical support
• Management and Tracking of Hardware/Software Inventory
• Experience with writing User Documentation/Instructions
• Highly Motivated
• Excellent communication skills
• Detail oriented
• Able to prioritize and multi-task
• Strong organizational skills
• Able to work independently as well as in a team
• Good time management skills
• Valid driver’s license, insured vehicle
• Must have reliable transportation

PREFERRED QUALIFICATIONS

• Microsoft, VMWare, Android, IOS
• Client Server Domain environment
• Dell Sonic Wall Firewalls / VPN
• Server and network maintenance, Active Directory, NTFS permissions, DNS, DHCP, Avast Antivirus, Email, etc.
• Barracuda Web Filter and Backup
• Dell Desktops & Laptop Computers
• Wireless Connectivity / Routers/ Access Points
• Microsoft Office Suite
• Printers / Fax machines / Scanners / Projectors

BENEFITS

In addition to a creative and collaborative work environment, Perspectives offers a generous benefits package that includes:

• Flexible schedules
• Paid training and mentor programs
• Employee incentive programs
• Generous paid time off
• Verizon, AAA and health club discounts
• Medical and dental benefits
• 401k savings plan

CAREER ADVANCEMENT

At Perspectives, we listen to people's ideas, see their talents, and assume unlimited potential. We invest in our employees and support their career development by providing the resources to make it happen!

Here are just a few ways we give back to our dedicated professionals:

• Tuition reimbursement
• Management "in-training" programs
• American Sign Language (ASL) classes
• Mindfulness Training
• DSP Mentor Program
• National DSP (NADSP) Certification
• CPR Certification