OVERVIEW

Responsibilities:

Responsible for providing support to the Information Technology Department (250+ computers) by supporting users and technology equipment throughout the agency (sites range from North Smithfield to Westerly).

Providing comprehensive and reliable assistance to all computer and network users; under direct supervision maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals; documents, maintains, upgrades or replaces hardware and software systems; supports and maintains user account information including rights, security and systems groups; assisting with implementation of new systems, software and hardware.

BENEFITS

In addition to a creative and collaborative work environment, Perspectives offers a generous benefits package that includes:

• Flexible schedules
• Paid training and mentor programs
• Employee incentive programs
• Generous paid time off
• Verizon, AAA and health club discounts
• Medical and dental benefits
• 401k savings plan

JOB REQUIREMENTS

Minimal Qualifications

• 2 Years of experience in providing computer support
• Strong computer skills including installation, configuration and troubleshooting experience.
• Help desk experience providing users with telephone, remote and on-site technical support
• Management and Tracking of Hardware/Software Inventory
• Experience with writing User Documentation/Instructions
• Excellent communication skills
• Detail oriented
• Able to prioritize and multi-task
• Strong organizational skills
• Able to work independently as well as in a team
• Good time management skills
• Valid driver’s license, insured vehicle
• Must have reliable transportation

Desired Qualifications

• One year of experience in providing computer support
• Strong computer skills including installation, configuration and troubleshooting experience with:
  • Operating Systems:
    • Microsoft Windows 10/11 / Server 2019
    • VMware / Sonicwall / Barracuda
  • Technology Equipment / Hardware:
    • Client Server Domain environment
    • Sonicwall Firewall / VPN
    • Dell / Lenovo Desktop & Laptop Computers
    • Ruckus / Ubiquiti Access Points
    • Printers / Fax machines / Scanners / Projectors
  • Software:
    • Microsoft Office – All versions
    • Symantec End-Point Management Console
• Help desk experience providing users with telephone, remote and on-site technical support
• Management and Tracking of Hardware/Software Inventory
• Experience with writing User Documentation/Instructions
• Excellent communication skills
• Detail oriented
• Able to prioritize and multi-task
• Strong organizational skills
• Able to work independently as well as in a team
• Good time management skills
• Valid driver’s license, insured vehicle
• Must have reliable transportation

Education

• 4 year college degree or 2 year degree or certificate in computer technology or related field
• 2 years of computer support experience